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FAQ

Frequently Asked Questions

Answers to the questions we hear most about Umrah, visas and bookings.

Umrah

What is the difference between VVIP Umrah and a regular Umrah programme?

VVIP programmes focus on privacy and comfort: selected hotels close to the Haram, suites or connecting rooms, private airport reception and transfers, and one contact who follows your requests. Every detail is specified before you book.

Can you arrange Umrah for older parents who need help moving around?

Yes. We ask about mobility needs in advance, plan rest periods, prioritise hotels close to the Two Holy Mosques and coordinate available assistance with service providers. We explain what is confirmed before you travel.

Booking & payment

Are the prices on the website final?

Prices show the starting amount for each programme. The final price depends on your dates, room type and the number of travellers, and is confirmed in writing in your proposal.

How do I book?

Message us on WhatsApp, call, send a request on the website or visit our office in Al-Mansour. A consultant sends you the options and, once you confirm, the booking summary and contact details.

Do you arrange trips to exhibitions inside Iraq as well?

Yes. For exhibitions and conferences in Iraq and abroad we can arrange entry and registration, professional visits and complete trips, including hotels and transport for your team or your foreign guests.

What happens if I need to change or cancel?

Amendment, cancellation and refund rules come from the airlines, hotels and other suppliers. We explain them before you confirm and follow up any change for you.

Visas

Can you guarantee my visa?

No agency can. The decision belongs to the embassy or authority. We make sure your file is complete, consistent and well organised, and we follow it up through the available channels.

Which documents do I need for a visa?

It depends on the country, the purpose of your trip and your situation. We send you a checklist for your case. See our visa requirements guide for the most requested destinations.

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